Privacy Policy

1. Controller

The controller responsible for data processing is:

Konsequent-Software GmbH
Biberacher Straße 18
88400 Biberach
Email: info@relax-apartments.de
Phone: 07351-3743930

2. General Information on Data Processing

We process personal data of our guests and website visitors exclusively within the framework of the statutory provisions, in particular the General Data Protection Regulation (GDPR).

Personal data is all information relating to an identified or identifiable person (e.g. name, address, email address, phone number).

3. Collection and Storage of Personal Data

a) When Booking / Making an Enquiry

When making a booking or enquiry, we collect the following data:

  • First and last name
  • Address
  • Email address
  • Phone number
  • Payment data (depending on payment method)
  • Stay data (arrival, departure, number of persons)

This data is required for the performance of the contract.
Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract)

b) When Using the Website

When accessing our website, the following data is automatically recorded:

  • IP address
  • Date and time of the request
  • Browser type and version
  • Operating system
  • Referrer URL

This data serves the technical provision and security of the website.
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

4. Use of Data

The collected data is used for:

  • Processing bookings
  • Communication with guests
  • Invoicing
  • Fulfilment of statutory reporting obligations (e.g. registration form)
  • Improvement of our offering

5. Disclosure of Data

Data is only disclosed when necessary, e.g. to:

  • Payment service providers
  • IT and hosting service providers
  • Authorities (e.g. reporting obligations, tax office)

No further disclosure takes place.

6. Storage Period

Personal data is only stored for as long as necessary:

  • Booking data: up to 10 years (statutory tax retention obligations)
  • Communication data: up to 3 years
  • Website log files: usually a few days

7. Rights of Data Subjects

You have the right to:

  • Information about your stored data
  • Rectification of incorrect data
  • Erasure of your data (unless statutory obligations prevent this)
  • Restriction of processing
  • Objection to processing
  • Data portability

To exercise your rights, an email to us is sufficient.

The competent supervisory authority is the State Commissioner for Data Protection of Baden-Württemberg.

8. Cookies

Our website uses cookies. These serve to improve the use of our website.

You can disable the storage of cookies in your browser settings.

9. Hosting

Our website is hosted by an external service provider. Personal data is processed on the host's servers.

A corresponding data processing agreement (DPA) has been concluded.

10. Security

We employ technical and organisational measures to protect your data against loss, manipulation or unauthorised access.

11. Payment Processing via Stripe

If you choose to pay via Stripe, payment processing is carried out through the payment service provider Stripe. The data required for payment processing is transmitted to Stripe. This includes in particular name, email address, payment information, billing address and, where applicable, further transaction-related data.

Processing is carried out for the purpose of payment processing and fulfilment of the contract.
Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract)

Further information on data processing by Stripe can be found in the Stripe Privacy Policy.

It cannot be ruled out that personal data may also be transferred to third countries in the process.

12. Payment Processing via PayPal

If you choose to pay via PayPal, payment processing is carried out through the payment service provider PayPal. The data required for payment processing is transmitted to PayPal. This includes in particular name, email address, payment information, billing address and, where applicable, further transaction-related data.

Processing is carried out for the purpose of payment processing and fulfilment of the contract.
Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract)

Further information on data processing by PayPal can be found in the PayPal Privacy Policy.

It cannot be ruled out that personal data may also be transferred to third countries in the process.

13. Changes

We reserve the right to amend this privacy policy as necessary.